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Returns & Refunds

1. Policy

You have received your order placed on but an item doesn’t fit you. You have 15 days from the day you have received your package to inform us about you return request.

The returned items must be in perfect state, never worn or damaged. The tag, certificate of authenticity must be attached and the item must be sent in its original tote bag package. A completed return voucher must be returned in the package.

2. Create a return 

Returning items to One32 is quick and easy :

  1. Login in to your account to access your Orders and then click on refund my entire order
  2. Please write the reason why you are asking for a refund and Submit
  3. A mail will be automatically sent with a Refund Request Number
  4. Fully complete the Return Form and slip it into your package
  5. Send the package, including the return form to One32, Travessa de Santo Aleixo, 4 1250-096 Lisboa, Portugal

3. Find your return voucher

The return voucher is already inside the package of your order. It is also available in this section. You will just need to fill out the form and put it inside the return parcel.

4. Send your return parcel Please write down the following address on the return parcel :

Note that the costs of return of the parcel shall be borne by the customer. We advice you to use a service which offers tracking. Note that the return package can only be sent by post to One32’s address.

5. The compensation mode

The compensation mode will be made after checking the conformity of the returned piece. In the next 3 days, the money will be made on the bank account thanks to which you placed your order.

6. Non-compliant order

Our product are unique as they are made by hand by our craftsmen. For this reason, slighted differences can appear. However, if you have received a defective item, we suggest you to contact our customer service.

Download the Returns & Refunds Form :

One32 Return Form